User Guide
User Guide
[Regarding delivery]
770 yen (tax included) per order
*For Hokkaido and Okinawa regions, 3,000 yen (tax included)
<業者>
Sagawa Express (carrier specification is not accepted)
◇You can specify your preferred delivery time slot.
Morning, 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
Even if you specify a delivery time, delivery within the specified time may not be possible due to circumstances.
・Application Validity Period
For prepayment, please make your payment within 5 business days after ordering.
If payment is not confirmed within 5 business days from the order, your order may be canceled.
・Delivery Timing
We will ship within 3 business days after confirming your order (excluding weekends and holidays).
If you choose prepayment, shipment will be made after payment confirmation.
We do not process order confirmations or deliveries on Saturdays, Sundays, and public holidays.
Please see the business day calendar for details.
During long holidays such as year-end and New Year, the delivery schedule will be irregular.
Our store displays prices including consumption tax (10%).
[消費税率]10%
[消費税計算順序] Consumption tax calculated per product
[1円未満消費税端数] rounded down
Cash on delivery fees and bank transfer fees are borne by the customer.
・Application Validity Period
For prepayment, please make your payment within 5 business days after ordering.
If payment is not confirmed within 5 business days from the order, your order may be canceled.
・Delivery Timing
We will ship within 3 business days after confirming your order (excluding weekends and holidays).
If you choose prepayment, shipment will be made after payment confirmation.
We do not process order confirmations or deliveries on Saturdays, Sundays, and public holidays.
Please see the business day calendar for details.
During long holidays such as year-end and New Year, the delivery schedule will be irregular.
[About Payment Methods]
The following cards are available.
VISA, MasterCard (lump sum, installment, revolving)
AMERICAN EXPRESS (lump sum only)
●Our store uses a system called SSL for card payments.
The card number is encrypted and transmitted, so please rest assured.
●Credit card usage slips are not issued by this card payment system.
●Please check the usage statement sent from the card company.
*Depending on your usage status, you may be asked to change to another payment method.
*We may ask for customer identity verification (such as phone confirmation) when placing an order.
*You cannot use a credit card under a name different from the customer.
We apologize, but please bear the bank transfer fee on your end.
■Transfer Destination
Sumitomo Mitsui Banking Corporation (Bank Code: 0009)
Toyooka Branch
[店番号] 470
Ordinary Deposit
[口座番号] 3597236
[口座名義] Ka) Art Fear
*Transfer fees are the responsibility of the customer.
*When making a transfer, please enter the customer's full name (or company name) and phone number in the remitter's name field.
*If payment is not received from the customer within 5 bank business days after the day following the order date, the order will be canceled, so please be careful.
*The payment confirmation date at our company will be the order acceptance date.
*Depending on the remittance method, it may take time to confirm payment.
[業者] Sagawa Express
[備考] The total payment amount is as follows.
Product total + [代引手数料]
Please pay the delivery person at the time of product delivery.
Payment can be made by cash or credit card.
*Cannot be used if the orderer's address differs from the delivery address. Please understand.
[代引手数料] For product totals under ￥9,999, a payment fee of ￥330 is required.
For product totals between ￥10,000 and ￥29,999, a payment fee of ￥440 is required.
No payment fee for product total of ￥30,000 or more.
・Payment deadline
Credit card payment: The withdrawal date depends on each card company's regulations.
Cash on delivery: Payment is made upon receipt of the product.
Bank transfer: Shipment will be made within 3 business days after payment confirmation (excluding weekends and holidays).
[About returns and exchanges]
◆1. If the delivered product has a defect (stain, damage, etc.) or a different product than ordered was delivered
If a return is necessary due to reasons such as "the delivered product has a defect" or "a different product than ordered was delivered",
Please immediately contact us by email or phone with your name, address, phone number, and details of the defect. We will respond promptly.
⇒ The product you returned...
・For products in stock, we will prepare products that you can use with confidence.
・For products not in stock, we apologize, but we will respond with a refund. Please understand.
◆2. In case of returns due to customer reasons
Our company accepts returns only for unused products within 5 business days after the product arrives at the customer's hands.
Please contact us first by email or phone. In this case, the return shipping cost will be borne by the customer. Please be aware of this in advance.
Please understand that returns and exchanges cannot be accepted in the following cases.
・If the customer has used the product even once
・Products without accessories such as product tags, bags, or cosmetic boxes
・In case of damage or stains caused by the customer's fault
・If you contact us more than 5 business days after the product arrives
・If the product is returned without contacting our company
・If the return is sent with the invoice directly attached to the cosmetic box or the plastic wrapping of the product
・If, for any other reason, our company representative determines that the return cannot be accepted
◆3. About the refund method
The refund amount will be for the product only, excluding shipping and [代引手数料].
The payment will be transferred to the bank account specified by the customer.
After the product arrives and is confirmed at our company, the return process and refund procedure will be completed within 1 to 2 weeks.
In case of refunds due to customer reasons, the transfer fee will be deducted.
7-28 Chuo-cho, Toyooka City, Hyogo Prefecture
To Artfear Co., Ltd. Returns Department
TEL: 0796-23-5408
mail：info@artphere.com
*There are no specific requirements for the delivery method when returning or exchanging.
[Member Registration & My Page】
By registering as a member on this site, you will be able to purchase products and use My Page.
There is no admission fee or annual fee.
Register as a member here >>
Customers who have registered as members can use My Page.
You can check your points, order history, and account details (name/address).
※Important Notes
The email address used for login on My Page cannot be changed directly by the customer. This is because the email address is important as part of the login information and for security reasons.
If you wish to change your email address by any chance, we will handle it for you, so we apologize for the inconvenience, but please contact the address below.
mail：info@artphere.com
If you wish to unsubscribe, we apologize for the inconvenience, but please contact the address below.
mail：info@artphere.com